At Inzama Travel, a Chilean agency certified and registered in Brazil, we are committed to protecting the privacy and security of the personal data of our clients and visitors. This Privacy Policy explains how we collect, use, store, and protect information in accordance with the LGPD (Brazil), Law N° 19.628 (Chile), and international standards.

1. Data we collect

We collect personal information only when it is necessary to operate our tourism services.

Collection methods

• Contact and quotation forms
• Tour, transfer, and package bookings
• Inquiries via WhatsApp, email, or social media
• Newsletter or promotions subscription
• Internal operational processes

Data collected

• Full name
• Email and phone number
• City and country of origin
• Travel information (dates, preferences, destination, number of people)
• Information necessary to validate payments or reservations

2. Purposes of using the information

Personal data is used exclusively for legitimate purposes related to tourism operations.

We use the data to:

• Process bookings and requests
• Personalize attention and recommendations
• Send quotations, reminders, and important notices
• Manage payments, vouchers, and cancellation policies
• Provide support before, during, and after the trip
• Comply with legal, fiscal, and operational obligations
• Improve services, internal processes, and user experience

3. Sharing data with third parties

Inzama Travel does not sell or market personal data. We only share information with trusted tourism providers when it is strictly necessary to execute the contracted service.

Examples of operational third parties

• Certified local operators
• Hotels, guides, captains, and drivers
• Secure payment platforms (Pix, WebPay, Prex, Flow)
• Logistical services associated with the trip

4. Data security and protection

Inzama Travel adopts technical and administrative measures to prevent unauthorized access, loss, or misuse of data.

Implemented measures

• Secure servers and encryption
• HTTPS / SSL protocols
• Restricted access only to authorized personnel
• Internal confidentiality controls
• CRM with GDPR and LGPD standards
• Periodic audits and reviews

5. Communications and marketing

Types of communication

• Booking confirmations
• Tour reminders
• Important information for the trip
• Promotions, news, and tourist content

Unsubscribing

Users can request to be removed from lists by sending an email to: info@inzamatravel.com

6. Data retention and storage

Personal data is stored only for the time necessary to:

• Fulfill the purpose of the service
• Respect legal obligations
• Audit processes
• Guarantee operational security

7. Rights of the data subject

In accordance with the LGPD (Brazil) and Law 19.628 (Chile), users have the right to:

Guaranteed rights

• Access their personal data
• Request correction or update
• Request deletion or anonymization
• Revoke consent
• Request portability
• Obtain detailed information on the processing
• Oppose non-essential processing

How to exercise your rights

Send a request to: info@inzamatravel.com

8. Data processing manager

Inzama Travel / Cordero & Grossi Turismo e Viagens LTDA
CNPJ: 59.214.875/0001-39
Website: www.inzamatravel.com
Official email: info@inzamatravel.com

9. Updates to this Policy

We may update this Privacy Policy to reflect legal, operational, or security changes. The update date will always be indicated in the header. We recommend reviewing this page periodically.